Refund Policy

At Party in a Box, we want you to be happy with your purchase. If you are not satisfied, you may request a refund under the following conditions:

- Eligibility: Refunds are only available for unused, unopened products returned in their original condition.

- Timeframe: Requests for refunds must be made within 7 days of delivery.

- Process: To initiate a refund, please contact our customer support team with your order details. Once approved, refunds will be processed to your original payment method.

- Exclusions: Customized or personalized items cannot be refunded unless they arrive damaged or defective.

- Delivery Fees: Shipping or delivery charges are non-refundable.

We are committed to resolving issues quickly and fairly to ensure your celebrations remain stress-free.